Refund or return items
Give money back for some or all of a finished sale.
- Where:
- Desktop till · Returns
- For:
- Every business
Step 1: Open "Returns" and search the order number or scan the receipt barcode.
Step 2: Pick the receipt, choose a "Reason" and set how many of each item are coming back.
Step 3: Press "Process refund". A manager may need to approve it with their PIN.
Tip: Each line shows what was already refunded, so you can never refund more than was sold.
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